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Personal Data Protection


The bank Eurobank Direktna a.d. informs you, visitors/users of this website (hereinafter the Website) that the processing of your personal data is governed by the following terms of the Law on Personal Data Protection (“Official Gazette of RS” no. 87/2018).

Data Controller

The data controller is the bank under the name “Eurobank Direktna akcionarsko društvo Beograd” (hereinafter Eurobank Direktna), Vuka Karadžića 10, 11000 Beograd, Srbija, telephone: 0800 1111 44.

Data Protection Officer

You may contact the Data protection officer for issues regarding the processing of your personal data at the address Vuka Karadžića 10, 11000 Beograd, Srbija or by sending an email at

What personal data does Eurobank Direktna collect and from which sources?

The personal data that Eurobank collects and processes fall primarily within the following categories, some of which may not concern you:

  1. Personal data that we collect directly from you when you electronically fill and submit the forms that are available on the Website (e.g. forms for complaints). Such personal data may indicatively be: first and last name, father’s name, fix or mobile phone number, e-mail address and in general data that you are filling in the free text fields. With regard to the free text fields in particular, we would like to urge you to avoid writing data that fall within the special data categories, such as your racial or ethnic origin, political opinions, religious or philosophical beliefs, information on your physical or mental health, biometric data or genetic data, your sexual orientation etc. Furthermore, you should ensure that the personal data provided via the forms of the Website are correct and accurate and you are obliged to notify Eurobank Direktna in case of any amendment or modification of these data.
  2. Personal data that are automatically collected through the Website. When you visit and interact with the Website some data may be automatically collected, e.g. the IP address of your computer, the browser and the software you are using, your connection speed and information regarding the software programs installed in your PC, basic connection information with the web server as well as information collected through Cookies.

Why does Eurobank Direktna collect your data and which are the legal bases of their processing?

Eurobank Direktna collects and processes personal data of yours that are necessary in each particular case:

Α. Upon your consent

Said processing serves purposes such as the communication with you provided you have electronically filled the forms that are available on the Website (forms for complaints, communication forms etc.). It is clarified that filling the abovementioned forms with your personal data constitutes a declaration of consent on your behalf and enables Eurobank Direktna to communicate with you and send you newsletters/financial statements. Moreover, Eurobank Direktna may process your data for promotional/advertising purposes, in case you have provided us with your consent. In such cases you have the right to withdraw your consent at any time. However, the processing based on your consent prior to your withdrawal remains unaffected.

Β. For Bank’s compliance with its legal obligations

Said processing serves purposes such as:

  1. Eurobank Direktna’s compliance with obligations imposed by the relevant legal framework in force, as well as with the decisions of any relevant authority.
  2. The protection and security of the information systems, the prevention, deterrence and repression of any illegal act.

C. For Eurobank Direktna’s or any third party’s legitimate interests

Said processing also serves purposes such as the upgrading of the provided services and the defense of Eurobank Direktna’s or a third party’s legal rights and legitimate interests. Prior to this processing it has been assessed that said processing does not affect your fundamental rights and freedoms to such an extent that they are overriding Eurobank Direktna’s or a third party’s legitimate interests, making thus the processing under this basis forbidden.

D. For the execution of contracts with clients

Said processing is conducted for the purpose of the execution of a contract concluded with you. Examples for this kind of processing are the situations when you submit requests, complaints, objections, inquiries for the services you use via Website.

Children’s personal data

Eurobank Direktna fully understands the importance of the protection of children’s personal data. This Website is neither addressed nor is it intentionally designed to be addressed to children. Eurobank Direktna has no intention of knowingly collecting and keeping personal data of children who may have access to its Website.

If Eurobank Direktna finds out that children’s personal data have been collected without the relevant legal conditions having been met, said data will be immediately deleted.

For how long will Eurobank Direktna store your personal data?

Personal data will be stored only for the time necessary for the fulfillment of the purposes they were originally collected and processed, otherwise for the time dictated by the relevant legal and/or regulatory framework, or for the necessary period of time for the exercise of claims or the defense of legal rights and legitimate interests.

Who are the recipients of your data?

For the purposes of fulfilling its legal and regulatory obligations, serving its legitimate interests as well as in cases Eurobank Direktna is authorized or has received your consent, recipients of your personal data may for example be the following:

  1. Eurobank Direktna’s authorized employees and, provided that the relevant legal conditions have been met, within the framework of their activities and duties;
  2. Products and/or information services providers and/or information and electronic systems support providers;
  3. Companies responsible for the storage, archiving, management and destruction of records and data;
  4. Call centers;
  5. Customer satisfaction or market research companies in general;
  6. Companies for the promotion of products and/or services – advertising companies;
  7. Lawyers, law firms, consultants in the framework of their duties;
  8. Authorities, entities or parties that have been assigned with the control/audit of Eurobank Direktna’s activities within the framework of their duties (National Bank of Serbia, external auditors, Administration for the Prevention of Money Laundering etc).

Is Eurobank Direktna entitled to transfer your data to other countries (outside Republic of Serbia)?

Eurobank Direktna may transfer your personal data to other countries (outside Republic of Serbia) under the following circumstances:

a) If the other country, a territory or one or more specified sectors within that other country ensure an adequate level of protection; or

b) If appropriate safeguards have been provided from the recipient, according to legislation.

In the absence of the abovementioned circumstances a transfer may take place in case:

a) You have provided Eurobank Direktna with your explicit consent to the transfer; or

b) The transfer is necessary for the establishment or exercise of Eurobank Direktna’s legal claims or defense of its legal rights; or

c) Eurobank Direktna is obliged by law to provide the data.

Link to third party websites

Any interconnection between this Website and any other third-party website via special links (links, hyperlinks or banners) does not mean that Eurobank Direktna accepts any responsibility for the policies applied by those websites regarding the protection and management of personal data.

You must ensure that you are informed about the protection and management of your data by the aforementioned websites.

What are your rights regarding the protection of your personal data?

You have the following rights:

a) To request to be informed about the categories of your personal data that we store and process, where they come from, the purposes of their processing, the categories of their recipients, the period of their storage as well as about your relevant rights (right of access);

b) To demand the rectification and/or completion of your personal data so that they are complete and accurate (right to rectification) by providing any necessary supplementary documentation that justifies the need for rectification or completion;

c) To ask for a restriction of the processing of your personal data (right to restriction of processing)

d) To object to any further processing of your stored personal data (right to object);

e) To demand the erasure of your personal data from Eurobank Direktna’s records (right to erasure) under certain circumstances, such as in case these data are no longer necessary or you have withdrawn your consent;

f) To request the transfer of your data from Eurobank Direktna to any other controller (right to data portability);

g) To withdraw your consent at any time. The withdrawal does not affect the lawfulness of the processing based on your consent prior to your withdrawal;

h) Right to Complaint to the Commissioner: You have the right to lodge a complaint with the Commissioner for Information of Public Importance and Personal Data Protection. The address of the Commissioner is: Bulevar Kralja Aleksandra 15, 11000 Beograd, tel: +381 11 3408 900.

Please note the following as regards your aforementioned rights:

  • Your rights may be limited, in case they concern data that are necessary for the establishment and/or continuance of a contract, regardless of their collection source.
  • Eurobank Direktna preserves in any case the right to deny your request for restriction of processing or erasure of your data, if their processing or storage is necessary for the establishment, exercise or defense of the its legal rights or the fulfilment of its obligations.
  • The right to data portability does not include the erasure of your data from Eurobank Direktna’s records.

How can you exercise your rights?

For the exercise of your rights you may contact the Client Relations Office in writing at Ulica Vuka Karadžića 10 Beograd or by sending an email at

Eurobank Direktna shall use its best endeavors to address your request within 30 days of its receipt. The abovementioned period may be prolonged for 60 more days, if deemed necessary, according to Bank’s judgment taking into account the complexity of the issue and the number of the requests. Eurobank Direktna shall inform you within 30 days of the request’s receipt in any case of prolongation of the abovementioned period.

The abovementioned service is provided by the Bank free of charge. However, in case the requests manifestly lack foundation and/or are repeated and excessive, Eurobank Direktna may, after informing you, impose a reasonable fee or refuse to address your request(s).

How does Eurobank Direktna protect your personal data?

Eurobank Direktna implements appropriate technical, organizational and staff-related measures to ensure the security and confidentiality of your personal data and their processing, their protection from accidental or unlawful destruction, loss, alteration, prohibited transmission, dissemination or access and any other form of unlawful processing.

Even though Eurobank Direktna shall use its best efforts to protect your personal data, it cannot guarantee the safety of the data transmitted through its Website since data transmission through the Internet is not absolutely secure.